The sequence presented for the Workflow in motion follows the workflow for one
customer’s order. As it is usually the case, you are not alone at Starbucks,
and several orders are in progress at a time. Following the same visual
representation, below are two different snapshots for this workflow. They have
been taken at different times at a given Starbucks.
customer’s order. As it is usually the case, you are not alone at Starbucks,
and several orders are in progress at a time. Following the same visual
representation, below are two different snapshots for this workflow. They have
been taken at different times at a given Starbucks.
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In the diagram above, two customers are waiting in the
cashier queue. One customer is placing the order at the cashier. The barista is
preparing two orders, while two are waiting for the barista to be available.
One order is ready waiting for its customer. And two customers are drinking their
coffee.
cashier queue. One customer is placing the order at the cashier. The barista is
preparing two orders, while two are waiting for the barista to be available.
One order is ready waiting for its customer. And two customers are drinking their
coffee.
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the cashier queue. One customer is placing his order with the cashier. The
barista is preparing two orders, while five are waiting for the barista to
be available. Three orders are ready waiting for their customers and five
customers are drinking their coffee.
The Workflow snapshot diagram shows us how much work
is in each stage of the workflow at a given point in time. We’ll be revisiting
the Workflow in Motion diagram in following chapters.
is in each stage of the workflow at a given point in time. We’ll be revisiting
the Workflow in Motion diagram in following chapters.
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